A family member of a former resident of Seven Hills Square, Gary Doegg, in Rome is seeking answers regarding the care provided to her father, as well as records and documentation related to her father’s stay at the facility.
In a June 22 letter to the facility and corporate leadership, the family member said she had repeatedly requested documentation and explanations concerning her father’s care but had not received what he considered adequate responses.
The family member alleges that video footage, recordings, medical documentation and other materials raise concerns about the accuracy of records maintained by the facility. She also alleges that some staff members may have violated HIPAA requirements and that documentation in her father’s record contains discrepancies.
A State of Georgia Healthcare Facility Regulation Division investigation identified deficiencies involving dementia‑care training and the review of his individualized care plan.
A Jan. 30, 2026 inspection report found that two of four sampled staff members lacked required 16‑hour dementia‑care training. Additionally, four of four sampled direct-care employees lacked required annual training. Staff B did not have the required eight hours for 2023, 2024 or 2025; Staff C lacked the required training for 2024 and 2025; Staff E lacked the training for 2023, 2024 and 2025; and Staff J lacked the required training for 2025. Inspectors also cited the facility for failing to properly develop and review an individual written care plan for the resident.
An incident report dated Dec. 2 states that the resident hit another resident in the face. The family provided video footage from both incidents occurring on Dec. 2 and Dec. 6, 2025. Dec. 2 footage shows that Doegg struck a wall, not a resident, and fractured his hand. Medication Administration Records show no PRN medication was administered, despite the facility’s documentation of behavioral escalation & protocol provided. The family’s visible cameras in his room show a missing timeframe of approximately 4 minutes in which requested footage from outside of his room was unavailable due to the facility’s disclosure of non‑operational cameras.
On Dec. 6, footage shows a staff member telling the resident to “shut up” & using profanity. An incident report was filed later that morning, resulting in the residents hospitalization for “resident to staff altercation”. The family says these interactions, combined with the state’s training findings & citations issued, raise serious concerns about supervision, staff conduct, and resident safety.
The resident was hospitalized beginning Dec. 6. Hospital records from Dec. 2025 state Seven Hills Square would not permit his return due to aggression. According to case management, more than 300 facilities then declined placement over the next six months.
The family says Seven Hills continued collecting payments during this period and did not formally communicate its refusal to readmit the resident until May 12, 2026, when a 30‑day discharge notice was issued citing insufficient documentation and concerns about his care needs. The family disputes claims of limited communication and provided phone records showing more outgoing calls to the facility than incoming calls from it.
Navion Senior Solutions’ correspondence lists seven hospital visits by Seven Hills personnel between January and May, including an alleged May 1 assessment. The family says they never encountered facility representatives at the hospital and that hospital documentation does not reflect those visits. Seven Hills’ internal records provided do not include a May 1 entry.
Facility records also show the patient was initially discharged on May 15 for “Financial/Lack of Funds.” A June 4 late entry changed the reason to “Transfer to a Higher Level of Care,” stating the original entry was incorrect. The family provided email correspondence of formal request for residents documentation dated June 2 and says the correction occurred only after they began requesting records.
Bank records show the family paid more than $30,000 during the patients hospitalization. Navion refunded payments for March, April, and May. The family is seeking reimbursement for additional months.
They also submitted screenshots of social‑media posts by individuals identifying themselves as employees discussing residents and incidents. No regulatory determination has been made regarding privacy violations.
Seven Hills Square provided the following statement:
“Federal and state privacy law prevents us from discussing the specifics of any individual resident’s care, treatment, or records — even in response to claims made publicly, including recorded conversations, documents, and other materials that have been shared selectively and without their full context.
Seven Hills Square takes regulatory compliance and quality of care seriously, works closely with the Georgia Healthcare Facility Regulation Division on any findings identified through the survey process, and has continued to be surveyed by the state since this matter arose, including receiving two subsequent deficiency free surveys with the most recent being in June this year.
When we become aware of any staff conduct that falls short of our standards, we act on it immediately. We have also provided documentation to this family consistent with what is required under Georgia law and our residency agreements, and we take seriously any concern raised about a resident’s care.
Respectfully, Tania King Executive Director Seven Hills Square
Respectfully, Tania King Executive Director Seven Hills Square
The family tells CVN that they continue to seek complete records, audit information, and reimbursement. They say they were not notified of the state’s findings and obtained the investigation independently.
