Reports came out Thursday that Transdev will be closing its Rome customer support center.  The announcement comes just after opening two years ago.

Reports said that the company will close its office by May.

Previous July 22, 2016

An official ribbon cutting was held on Thursday for the customer support center Transdev in Rome.


Transdev announced Monday it will open a customer support center in Rome, Georgia, bringing 160 new jobs to Floyd County.   The Lombard, Illinois-based public transportation company has leased a portion of the former State Mutual Insurance building in Berry Corporate Center off Redmond Circle and is expected to open the center in May 2016.

zTrip is a subsidiary of Transdev, the largest private-sector operator of multiple modes of transit in North America.  Transdev’s brands include; SuperShuttle, Execucar, 10/10 Taxi, Yellow Cab and zTrip.
Bill George, President of the Taxi & Sedan Division of Transdev, stated, “We are looking forward to becoming a member of the Rome community and have already recruited Joel Serbousek of Atlanta and Terri Waters of Rome to lead this important new division.  George added, “Our Rome National Operations Center will support our fleet of more than 3,000 taxicabs in 14 U.S. cities.”
SuperShuttle is the leading airport shuttle service in the U.S., serving over eight million passengers a year, and expanded to include the North Georgia market in 2014. zTrip is Transdev’s newest brand and provides on-demand taxi service through use of a call center or the zTrip app.  Along with the support center, Transdev will also start a zTrip taxi service in the Rome area.  All zTrip employees in the Rome center will received monthly credits to use the local zTrip taxi service.  Interested applicants can learn more about job opportunities at
The announcement from Transdev follows several months of working alongside the Dallas-based site consultant firm, Site Selection Group; the City of Rome; Floyd County Government and the Greater Rome Chamber of Commerce to secure the jobs in Rome.
Rome Mayor Jamie Doss said he was proud of Transdev’s decision of choosing Rome for their latest facility.
“Transdev is a well-established company with a superb reputation,” said Mr. Doss. “With their arrival to Rome, they will build upon our community’s strengths of a well-educated labor force and an existing infrastructure that provides the necessary technical and logistical resources for companies to thrive.”
Floyd County Commission Chairman Larry Maxey said the county welcomes the addition of zTrip in Rome.
“This is a positive indicator of our community’s continual growth,” added Mr. Maxey.  “Floyd County consistently attracts diverse business and industry that look to grow and develop their market share for the future.”
Greater Rome Chamber of Commerce Chairman Curtis Gardner, Sonny’s Real Pit Bar-B-Q, said zTrip’s coming is a prime example of when public and private entities works together for the common goal of job growth.
“Whenever an industry, like zTrip, moves into our community, we can count on quality jobs for area residents,” said Mr. Gardner. “This translates to having more business for the entrepreneurs, small business owners, and service providers, as more people who work here stay here to live and play. From a small business owner’s perspective, zTrip bringing 160 jobs is tremendous news for Rome and Floyd County.”