The National Committee for Quality Assurance (NCQA) today announced that Floyd Medical Center’s Primary Care Network has received NCQA Patient-Centered Medical Home (PCMH) Recognition for developing practices that focus on highly coordinated care and long-term cooperative relationships with patients. Floyd received Level 3 recognition, the highest offered by the NCQA.


“This is an incredible accomplishment that speaks volumes about Floyd’s commitment to deliver excellent, patient-centered care,” said Joseph Biuso, M.D., Floyd Executive Vice President and Chief Medical Officer. “This is the culmination of more than two years of work our team has put in to make sure we have the tools and processes in place to strengthen the partnerships we form with patients.”


The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and technology to improve the patient experience and reduce costs. Instead of approaching care as a series of unrelated office visits, medical homes foster ongoing partnerships between patients and their personal clinicians. Each patient’s care is overseen by care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.


“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “This recognition shows that Floyd has the tools, systems and resources to provide its patients with the right care, at the right time.”




To earn recognition, which is valid for three years, Floyd demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.