Four recipients from across multiple industries in Rome were recognized by the Greater Rome Convention & Visitors Bureau (GRCVB) this week for their outstanding customer service. Winners include: Lori Nance of Northwest Georgia Credit Union, Shelly Ferguson of Hampton Inn & Suites, Howard Mullinax of the City of Rome, and Greg Major of Chick-fil-A Dwarf House.

“Superstars of Service” recipients were nominated by the public for outstanding customer service and chosen by the Board of Directors of the Greater Rome Convention & Visitors Bureau.  Surprise on-site presentations of “Superstars of Service” awards were presented at recipients respective places of business as part of National Travel and Tourism Week.

“What a wonderful surprise,” said Chick-fil-A Dwarf House General Manager, Greg Major, who is affectionately known as Greg “The Chicken Man” Major. When being recognized for his exceptional hospitality and service, Major was quick to share the recognition with his staff who he said deserves credit for all their hard work.

Howard Mullinax with the City of Rome Electrical Department was recognized for demonstrating a great sense of pride and responsibility for all the work he performs in the city, as well as the countless hours he gives as a community volunteer. He is responsible for decorating the city Christmas tree every year for the Christmas Parade and invites local children to watch the “testing” of the lights to ensure everything is ready for Santa’s arrival at the parade.

Shelly Ferguson, Director of Operations for Hampton Inn & Suites, was recognized for her determination and exceptional work to attract potential clients and new business to Rome.

Lori Nance, Member Service Coordinator for the Northwest Georgia Credit Union, is described by her customers as a “true gem” who always has a warm and welcoming attitude with a desire to exceed customer expectations.

“The winners for 2016 represent those who consistently go above and beyond to create a great experience for residents and visitors alike.  These are the Romans who create the culture of southern hospitality in Rome and ensures visitors return time and time again.” said Kristi Kent, GRCVB Director of Communications.

The Superstars of Service program was launched by the GRCVB in 2011 to recognize individuals in all areas of service who display exceptional customer relations and care.

National Travel and Tourism Week celebrates several facets of tourism from the front-line workers in the hospitality and service industry to opportunities for locals to gain the full visitor experience by becoming tourists in their own town. The week recognizes the power of the tourism industry for generating economic development.

For more information about the award program, visit or call 706.295.5576.