In 2017, the Georgia Insurance Commissioner’s Office helped thousands of individuals, families,
and businesses who filed complaints against insurance companies. More than $8 million was secured for
these policyholders, money they may not have received without the Department’s help.
“Complaint Examiners in my Consumer Services Division assisted 11,194 Georgians in receiving
approximately $8,029,206.45 in disputed monies or underpaid claims,” Insurance Commissioner Ralph
Hudgens said. “Many of the policyholders who called my office had claim payout disagreements with
insurance companies, and my staff was able to mediate the complaint in their favor.”
Some notable consumer complaint recoveries in 2017 include:
The department helped recover more than $204,000 for a consumer who was denied a life
insurance settlement following the death of her husband. The insurer denied the claim, stating that
nonpayment of premium had caused the policy to cancel. After a complaint was filed with the
department, the insurer overturned the decision and issued the death benefits.
Following a not‐at‐fault car accident, a consumer contacted us in a dispute with an insurance
company over the amount he was being offered for diminished value to his vehicle. The insurance
company wanted to pay $1,200 for the diminished value, but he felt it should be more. The
department contacted the insurance company and helped to mediate the claim in favor of the
consumer for $5,507.
A homeowner wrote to us following a significant fire loss complaining that her insurance company
was not handling her claim in a timely matter. It had been several weeks since the fire occurred and
the insurer and her contractor could not reach common ground on the repair estimate. We
contacted the insurer to help resolve the claim and obtained a settlement of $77,120 that satisfied
The Georgia Department of Insurance can help answer questions about life, health, auto and
homeowners insurance. Consumers can call even if they just want their insurance policy explained or
reviewed, the Commissioner said. Since 2011, more than $69 million has been reclaimed by the Department
for Georgians in claim disputes with insurance companies.
Consumers with insurance questions or problems can contact the Georgia Department of Insurance at
404‐656‐2070, or toll‐free at 1‐800‐656‐2298. The Department can also be reached online at